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Equal Opportunity, Diversity & Inclusion

What is Title VI?

Title VI of the Civil Rights Act of 1964 states that “No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance” (42 U.S.C. Section 2000d). 

GoTriangle is a recipient of Federal financial assistance from the Federal Transit Administration (FTA). As the primary recipient of federal funds, GoTriangle is required to develop policies, programs, and practices that ensure federal and state transit dollars are used in a manner that is nondiscriminatory.

GoTriangle’s Commitment to Title VI

GoTriangle is committed to enforcing the provisions of Title VI and protecting the rights and opportunities of all persons associated with GoTriangle or affected by its programs. GoTriangle’s commitment includes enforcing all applicable laws and regulations that affect GoTriangle and those organizations, both public and private, which participate and benefit through our programs.

GoTriangle’s Title VI Policy Statement

It is the policy of GoTriangle to ensure that no person on the grounds of race, color, national origin, as provided by Title VI of the Civil Rights Act of 1964 and the Civil Rights Restoration Act of 1987 (PL 100.259), be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity, whether those programs and activities are federally funded or not. Additionally, GoTriangle shall provide meaningful access to its programs and services to Limited English Proficient (LEP) individuals. 

GoTriangle takes steps to ensure that all people and firms wishing to participate in its programs are given equal and equitable opportunities to do so. GoTriangle’s sub-recipients and contractors are required to prevent discrimination and to ensure nondiscrimination in all of their programs, activities, and services.

Procedures for Filing a Title VI Complaint

The complaint procedures apply to the beneficiaries of GoTriangle’s programs, activities, and services.

RIGHT TO FILE A COMPLAINT:  Any person who believes they have been discriminated against on the basis of race, color, or national origin by GoTriangle may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form.  Title VI complaints must be received in writing within 180 calendar days of the alleged discriminatory complaint.

HOW TO FILE A COMPLAINT:  You may file a signed, dated complaint no more than 180 calendar days from the date of the alleged incident.  The complaint should include:

  • Your name, address and telephone number.
  • Specific, detailed information (how, why and when) about the alleged act of discrimination.
  • Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.


Title VI Complaint Form | English

Title VI Complaint Form | Espanol

Please submit your complaint form to:

Director, Equal Opportunity, Diversity and Inclusion 
GoTriangle, Department of Diversity Management 
4600 Emperor Blvd. 
Durham, NC 27703 
Or email:

COMPLIANT ACCEPTANCE: GoTriangle will process the completed Title VI Compliant Form once it has been received. GoTriangle will review it to determine if GoTriangle has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not GoTriangle will investigate the complaint.

INVESTIGATIONS:  GoTriangle will generally complete an investigation within 90 calendar days from receipt of a completed complaint form.  If more information is needed to resolve the case, GoTriangle may contact the complainant.  Unless a longer period is specified by GoTriangle, the complainant will have ten (10) calendar days from the date of the letter to send the requested information to the complaint investigator assigned to the case.

If the requested information is not received within that timeframe the case will be closed.  Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.

LETTERS OF CLOSURE OR FINDING:  After the complaint investigator reviews the complaint, the investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).  

  •  A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case is closed.
  • A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.  

If the complainant disagrees with GoTriangle’s determination, the complainant may request reconsideration by submitting the request in writing to the Director of Equal Opportunity, Diversity and Inclusion within seven (7) calendar days after the date of the closure letter or letter of finding, stating with specificity the basis for the reconsideration. GoTriangle will notify the complainant of the decision to accept or reject the request for reconsideration within ten (10) calendar days.  In cases where reconsideration is granted, GoTriangle will issue a determination letter to the complainant upon completion of the reconsideration review.

A person may also file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

If information is needed in another language, contact:

Director of Equal Opportunity, Diversity and Inclusion   
GoTriangle, Department of Diversity Management 
4600 Emperor Blvd., Durham, NC 27703 or at (919) 485-7518

GoTriangle will provide appropriate assistance to complainants who are limited in their ability to communicate in English. Spanish-language assistance services are available free of charge.