Reasonable modification
GoTriangle reaffirms its commitment to upholding and ensuring that its policies and practices follow the rules concerning reasonable modification/accommodation outlined under the Americans with Disabilities Act and all related statutes. As a public transit agency, GoTriangle will make reasonable modifications/accommodations to its policies, practices and procedures to ensure program accessibility.
Any person who believes he or she has not been provided reasonable accommodation under the law has a right to file a formal complaint. Any such complaint must be in writing and submitted to GoTriangle’s Title VI/Civil Rights Coordinator within 180 days following the date of the alleged violation at: Office of Equal Opportunity and Compliance, GoTriangle, PO Box 13787, Durham, NC 27709. Phone: 919-485-7433, or titlevi@gotriangle.org.
- To download the American with Disabilities complaint form in English, click here.
- To download the American with Disabilities complaint form in Spanish, click here.
Resources
- Federal Transit Administration: Frequently Asked Questions
- Federal Transit Administration: Americans with Disabilities Act
- U.S. Government Publishing Office: Paratransit as a Complement to Fixed Route Service
- U.S. Department of Justice: Frequently Asked Questions about Service Animals and the Americans with Disabilities Act
- Federal Transit Administration Circular: Americans With Disabilities Act: Guidance
Regional Collaboration & Rider Input
GoTriangle ACCESS Management participates in monthly Paratransit meetings in the Triangle Region to work together with other transit agencies and address regional transportation concerns and issues. Additionally, GoTriangle ACCESS will periodically organize focus group discussions to provide updates on the implementation of accessible transit services. Discussions include paratransit services, fixed-route bus services, station design, transit amenities, and transit information.
The Paratransit Manager oversees the coordination of these meetings. For more information, please contact the Paratransit Manager at 919-485-7464 or click here to send an e-mail.