Enterprise Transition FAQ's

Why is GoTriangle making this change?

We are taking a great program and making it even better by partnering with Enterprise Rideshare. Enterprise’s expertise in managing vehicle fleets, award-winning customer service and existing relationships with employers throughout the region are the perfect combination needed to grow GoTriangle’s vanpooling program.

What are the benefits to vanpool drivers and riders?

This new program will have several benefits for vanpool participants:

  • Vanpools will receive new or low-mileage vehicles as part of the transition.
  • Vehicles will be replaced more frequently (typically by 40,000 or fewer miles for standard vehicles and 100,000 or fewer miles for larger specialty vehicles).
  • More vehicle options will be available, and vanpool groups will have more flexibility to change to a different size or type of vehicle as needed.
  • A full-featured website for vanpoolers will have online payment and ridership reporting.
  • Enterprise will offer discounts on car rentals for vanpool participants.
  • Drivers will receive 200 monthly personal miles compared with 100 monthly personal miles currently.

Will my monthly costs change?

Similar to GoTriangle, Enterprise has a pricing schedule that is dependent upon vehicle type and roundtrip commuting distance. However, Enterprise has more vehicle options and fewer mileage categories. Also, Enterprise passes through the actual monthly fuel costs to the vanpool. GoTriangle will be offering each vanpool a monthly subsidy. Depending upon your vehicle choice, your costs under Enterprise should be comparable to your current costs.

When will this change occur?

GoTriangle’s Board of Trustees approved negotiating a contract with Enterprise at its meeting on March 28. If approved, we expect that a contract will be negotiated by May 1. After that, meetings with vanpool groups and employers will be scheduled for May and June. Your specific transition date will be worked through in those meetings. We expect that most transitions will be completed by August.

Will there be any changes to how vehicle maintenance is handled?

Yes. With Enterprise, you’ll choose from a list of mechanics around our region where you will take the van for service and repairs every 6,000 to 7,500 miles depending upon the vehicle model. 

How can I find out more information?  What if I have more questions?

Most additional information will be available at the meetings we will be scheduling for May and June, once the contract is complete. If you have questions that can’t wait, you should submit them to vbattle@gotriangle.org, or call Vanessa Battle at 919-485-7462.

General Vanpool FAQ's

How much does it cost?

A lot less than you pay to drive alone! Each passenger pays a low monthly fare based on round-trip miles, which covers all commuting costs. Plus, some employers offer employee discounts.

What are the vans like?

GoTriangle owns 12- and seven-passenger vans with automatic transmission, anti-lock brakes, front airbags and for your comfort:

  • AM/FM radio
  • Cruise control
  • Side steps / running boards
  • Heating and air conditioning (front/rear)

Who drives?

A regular commuter, like you. Most split the driving with a back-up driver. All drivers must have good driving records, pass drug tests and take an online driving course, for the safety of our vanpoolers.

Why drive?

Drivers ride FREE and can use the van for 100 personal miles each month! In return, drivers sign the lease agreement and submit monthly reports on ridership and mileage. Drivers also must keep the van clean and fueled with GoTriangle’s gas card.

Note: The driver of a seven-passenger van must pay full fare to offset the higher fares.

Does the van provide door-to-door service?

Vanpool drivers determine their own routes, but most drop off at your workplace door or in the parking lot. In the mornings, vanpoolers typically agree to meet at a central place, such as a church or shopping center.

Who takes care of maintenance and insurance?

Everything is covered by the rider fares. GoTriangle’s repair shop maintains the vehicles while providing a loaner van. Insurance is included for collision and liability and has a low $250 deductible if the driver causes an accident. In the event of an accident, drivers should call Vanpool Maintenance at 919-622-9098.

How are fares collected?

Simply give your monthly fare to the vanpool driver (or other treasurer approved by GoTriangle), who will then pay with a single check. The vanpool treasurer chooses whether to accept cash or check.

What is my commitment to the van?

Drivers and riders make a month-to-month commitment and may leave the vanpool at any time after giving one month’s notice.

What if the driver is sick or on vacation?

Each vanpool has a back-up driver in case the primary driver cannot drive for any reason.

What if I am sick or on vacation?

As long as GoTriangle receives the total amount due from each van, vanpool drivers are allowed to determine their own rules for vacation and sick time.

What if I or the driver has an emergency and needs to go home?

All vanpoolers can use the free Emergency Ride Home program, so you never have to worry about getting stranded at work!

How do I get started?

You can join a current vanpool or create your own

How many riders does it take to start a vanpool?

The minimum number to start a seven-passenger van would be five passengers. A 12-passenger van requires nine passengers. Driver is included in count.

Check to see whether there are any existing vanpools that match your commute.


More questions?
Send us an email or call the vanpool manager at 919-485-7462.

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