Communicating with GoTriangle
GoTriangle provides a vital service to the residents of the Triangle. As a result, representatives from the communications office are always happy to try to provide information about GoTriangle and its operations to assist members of the media in writing their stories.
To request information, interviews or images, please call the communications office at (919) 485-7413 or contact one of our team members directly. We will make every attempt to provide the information, spokesperson or image within your deadline.
- Mike Charbonneau
Chief Communications Officer
- Burgetta Wheeler
Public Relations Manager
Tthose wanting to shoot videos, take photographs or interview customers on GoTriangle property need to make a request in advance through the communications office. For safety and security, visitors will need to stay with an assigned GoTriangle representative while on our property. When taping, taking still photographs or conducting interviews on GoTriangle property, please don’t obstruct our passengers entering or leaving buses, shuttles, vanpools and transfer areas. If riders or bus operators decline interview or photo requests, please respect their wishes.
GoTriangle follows North Carolina General Statutes when it comes to requests for documents. Please make all formal document requests to the communications office. If there is not a digital copy of a document available, GoTriangle may assess a charge of 8 cents per page.
On the rare occasion a serious incident occurs, we share confirmed information with media as soon as practicable.
When an emergency is likely to generate extensive media coverage, GoTriangle will:
- Designate a spokesperson.
- Disclose, as soon as available, the type of GoTransit vehicle involved and the number of persons on the vehicle.
- Provide a general description of the incident and its effect on GoTriangle operations.
At the site of a serious incident, law enforcement or medical personnel may restrict media access and movement. If the incident warrants, the GoTriangle communications office may designate a media staging area and provide a representative to assist media members, who will need identification for access. For some incidents, a public service agency such as law enforcement, fire departments or EMS will file a formal report that media members can obtain. GoTriangle’s own internal investigation may take days or even weeks.
Media members are welcome to observe, film or record the meetings of our Board of Trustees and their committees that are open to the public. We will gladly assist you with placing cameras and microphones as needed.
For nonmedia issues, please call GoTriangle at (919) 485-RIDE (7433).