Continuation of 2021 Service Reductions and Proposed Service Changes for July/August 

Continuation of 2021 Service Reductions due to Operator Shortages

In 2021, GoTriangle suspended service on several routes and trips due to the bus operator shortage. The reductions were put in place so that customers would not experience missed trips and to ensure a safe work environment for transit operations staff. The routes and trips were identified with the goals to maintain service coverage and continue to serve the highest number of customers. The reductions were implemented as an emergency response to the reduced staffing levels.

Per FTA guidance provided on COVID-19, any temporary service change approved by GoTriangle lasting more than 12 months is considered a permanent change and must comply with federal regulations. GoTriangle is required to complete a Title VI service equity analysis, conduct public engagement, and obtain the Board of Trustees' approval to allow the GoTriangle President/CEO to reinstate the service at a future date.

The following routes have Service Reductions put in place on in June 14, 2021 due to operator shortage:

  • Route 300 | Minor Schedule Changes
  • Route 301 | Suspended until further notice
  • Route 305 | Revised Schedule
  • Route 310 | Revised Schedule with service every 60 minutes all day
  • Route 800 | Minor schedule changes with all short trips between UNC-CH and Streets at Southpoint mall (Route 800S) suspended until further notice
  • Route CRX | Minor schedule changes with some trips suspended until further notice
  • Route DRX | Minor schedule changes with some trips suspended until further notice

The following routes have Service Reductions put in place in November 2021 due to operator shortage:

  • Route 100 | Reduce Saturday service to hourly
  • Route 300 | End at 10pm at Cary Depot
  • Route 400 | Reduce Saturday service to hourly
  • Route 420 | Reduce Saturday service to hourly
  • Route 700 | Reduce Saturday service to hourly
  • Route 800 | Reduce Saturday service to hourly
  • Route DRX | Suspend one AM and one PM block

 

Proposed Service Changes for July/August 2022

Route FRX: Fuquay-Varina to Raleigh Express: The GoTriangle Fuquay-Varina to Raleigh Express (FRX Route) is operated by GoRaleigh. In the FY23 Wake Transit Recommended Work Plan, the route is proposed to be as being eliminated from the GoTriangle system and assigned to the GoRaleigh system. Effective 7/1/22

Route WRX: Wake Forest to Raleigh Express: The Town of Wake Forest has identified park and ride spaces at the Northern Wake Senior Center on Holding Ave to replace the existing park and ride facility at Elm St at White St (430 South White St). The existing park and ride lease agreement held by the Town will be terminated at the end of June 2022. The new park and ride (235 East Holding Ave) has 23 parking spaces and a sidewalk connection to the bus stop. Effective 7/1/22 | Route Brochure

Route 305: Holly Springs-Apex to Raleigh: The route operates between Holly Springs, Apex, NC State, and Downtown Raleigh during weekday commute hours. The proposed schedule change aligns the Route 305 with the GoApex Route 1, which is anticipated to start service in July/August 2022. Customers will be able to transfer between the routes and the hourly service makes the schedule easier to understand. The proposed schedule change adds two trips to the route funded by the Wake Transit Plan, pushes back start of service to 6:34am, and removes morning arrivals and evening departures in Holly Springs. Effective 8/7/22 | Proposed Schedule

Route 300: Cary to Raleigh: The route operates between Cary Depot and GoRaleigh Station. It has long standing issues with on-time performance and was late 25% of the time in April-May 2022. With this schedule changes, customers would no longer have a timed transfer at Cary Depot and those who connect to and from GoCary routes would experience longer travel times by 15 minutes. The proposed change would improve the reliability of the route and therefore the consistency of service. The new schedule has the departures at Cary Depot at 15 minutes and 45 minutes past the hours from 9:45am and 6:15pm Monday-Friday. Effective 8/7/22

    Routes 305, 310, ODX and RDU Shuttle 

    Effective immediately, routes 305, 310, ODX and RDU Shuttle will be serviced by smaller transit vehicles that require non-cdl licensed drivers. Though the demand for public transit is returning, the industry is experiencing a shortage of qualified bus operators. In order to continue to meet the demand of our riders, we are transitioning these routes to be serviced by smaller vehicles, allowing GoTriangle to avoid service disruptions. Vehicles will be marked with transit agency and route information. Real-time arrival information will not be available via TransLoc during this time.

    If you have a question about your route, please call 919-485-7433